Shopping FAQs

Shopping FAQs

All What's New Order Payment Delivery Cancellation & Return Product & Service
How To Videos
  1. How to Track your Order  -   https://youtu.be/tCXFok4VS5c

  2. How to Register Your Account - https://youtu.be/_MPMAKbtBIU

  3. How to Complete Payment Method - https://youtu.be/pbeag62zWME

  4. How to Register for B2B2C VIP Program - https://youtu.be/nOSBRg9vXZc

How can I place an order?

Purchasing on the LG Online Shop is simple and safe. A few easy steps are needed to place an order:


1. Select the product you want to buy, click on the "Add to Cart" button
2. Choose whether to continue shopping or click on "Proceed to checkout"
3. When you are done shopping, click on "Your Cart" and then click on" Proceed to checkout". Fill in all the necessary information for the delivery and follow the instructions to pay. You will receive an email confirming your orders.

Do I need to be registered to make a purchase?

No, registered users who can access the site through their LG account (created on our website www.lg.com/sa_en) & guests who don't have LG Account are able to make purchases on the LG Online brandshop. However, only purchasing as a registered user enables you to follow the status of orders directly on your 'My Account' page.

How can I track my order?

You can check the status of your order in the "My Orders" section of the LG Online brandshop.

What are the available payment methods?

LG Online brandshop allows you to use the following payment methods:

  • Payments by Credit/Debit card: VISA, Master, Amex, and Moda
Can I change the payment method for an order?

Once the payment has been made on the LG Online brandshop, the payment method cannot be changed. To change the payment method of an order, you must cancel the order and make a new one.

What should I do if the products I have ordered arrive damaged?

If the packaging of the product arrives damaged at the time of delivery, it is advisable to open the product in the presence of the courier to check the contents; If product is damaged it is advised to refuse delivery.

If product found to be damaged/faulty straight after delivery. You can request a return through the Online Shop. The return procedure can be activated.

What should I do if my shipment has been lost?

Contact our customer support team on 92000 5498 and communicate the tracking number of the shipment.

What should I do if the courier does not find me at home at the time of delivery?

If the courier makes an unsuccessful delivery attempt (cannot find anyone at home), it will issue a notice of attempted delivery in which the number of the branch to be contacted is reported to agree on a further delivery.

What types of delivery are available?

Standard Delivery is available. This means delivery to your door within 7-10 working days. Other delivery options are not currently available.

How much does delivery cost?

For customers Standard Delivery will be free of charge. Other delivery options are not available at this time.

Are there territorial limits for the delivery of products?

For orders placed through the LG Online brandshop, delivery within Saudi Arabia territory is available only.

Cancellation : what is your right to cancel?

Purchases made on this site are considered "distance sales" and legally, you have the right to place cancellation order only if product is in warehouse. When product is on delivery, you are not able to place cancellation order. Once it is cancelled, you can get a full refund.

The rights herein apply to consumers only.

Cancellation : How can I cancel an order?

The cancellation of the order is possible only if the product has not already been dispatched to the shipping address indicated during the purchase process.

To cancel an order, it is necessary to contact our Customer Service on the following number 92000 5498.

When we receive an order cancellation request we try to do everything possible to cancel the order. However, if the product has already been dispatched, it may be necessary for you to reject the Product on delivery, so it is returned by the courier.

Return : how will my product be returned?

If you have exercised your right of rejection/cancellation, the product will be collected by couriers on behalf of LG Electronics Saudi Arabia / United Naghi. Once you have requested the return, United Naghi shall organise the collection of the product through their courier. You will therefore receive notification/contact from the courier.

Returns shall only be offered to those residing in KSA, who have ordered from this website to a KSA address.

Return : When will I receive my refund?

On cancellation or when exercising your short term right to reject the product(s), you will receive your refund within 14 days, using the same payment method that you used during the purchase process.

Please note, the products will be inspected on receipt. Where you have exercised your right to cancellation we reserve the right to partially refund, depending on the condition of the product. Where you have exercised your short-term right to reject, we shall also examine the condition of the product to ensure there is no physical damage.

Can I change a product I ordered?

No, it is not possible to change a product, you must cancel the order first and then re-order. Please see the cancellation section in these FAQ’s.

For more information, contact customer service at 92000 5498.

9. Reclami

Ai sensi del Regolamento (UE) n. 524/2013 in materia di Alternative Dispute Resolution e Online Dispute Resolution vi informiamo che la Commissione Europea ha istituito una piattaforma online per la risoluzione delle controversie derivanti dall’acquisto di beni online (“online dispute resolution” o “ODR”). La piattaforma è accessibile al seguente link: https://ec.europa.eu/consumers/odr/

LG Electronics Italia S.p.A. non si avvale di alcun organismo ADR di cui agli artt. 141-bis e ss. del D.Lgs. 206/2005 e s.m.i (Codice del Consumo).

How To Videos
  1. How to Track your Order  -   https://youtu.be/tCXFok4VS5c

  2. How to Register Your Account - https://youtu.be/_MPMAKbtBIU

  3. How to Complete Payment Method - https://youtu.be/pbeag62zWME

  4. How to Register for B2B2C VIP Program - https://youtu.be/nOSBRg9vXZc

How can I place an order?

Purchasing on the LG Online Shop is simple and safe. A few easy steps are needed to place an order:


1. Select the product you want to buy, click on the "Add to Cart" button
2. Choose whether to continue shopping or click on "Proceed to checkout"
3. When you are done shopping, click on "Your Cart" and then click on" Proceed to checkout". Fill in all the necessary information for the delivery and follow the instructions to pay. You will receive an email confirming your orders.

Do I need to be registered to make a purchase?

No, registered users who can access the site through their LG account (created on our website www.lg.com/sa_en) & guests who don't have LG Account are able to make purchases on the LG Online brandshop. However, only purchasing as a registered user enables you to follow the status of orders directly on your 'My Account' page.

How can I track my order?

You can check the status of your order in the "My Orders" section of the LG Online brandshop.

What are the available payment methods?

LG Online brandshop allows you to use the following payment methods:

  • Payments by Credit/Debit card: VISA, Master, Amex, and Moda
Can I change the payment method for an order?

Once the payment has been made on the LG Online brandshop, the payment method cannot be changed. To change the payment method of an order, you must cancel the order and make a new one.

What should I do if the products I have ordered arrive damaged?

If the packaging of the product arrives damaged at the time of delivery, it is advisable to open the product in the presence of the courier to check the contents; If product is damaged it is advised to refuse delivery.

If product found to be damaged/faulty straight after delivery. You can request a return through the Online Shop. The return procedure can be activated.

What should I do if my shipment has been lost?

Contact our customer support team on 92000 5498 and communicate the tracking number of the shipment.

What should I do if the courier does not find me at home at the time of delivery?

If the courier makes an unsuccessful delivery attempt (cannot find anyone at home), it will issue a notice of attempted delivery in which the number of the branch to be contacted is reported to agree on a further delivery.

What types of delivery are available?

Standard Delivery is available. This means delivery to your door within 7-10 working days. Other delivery options are not currently available.

How much does delivery cost?

For customers Standard Delivery will be free of charge. Other delivery options are not available at this time.

Are there territorial limits for the delivery of products?

For orders placed through the LG Online brandshop, delivery within Saudi Arabia territory is available only.

Cancellation : what is your right to cancel?

Purchases made on this site are considered "distance sales" and legally, you have the right to place cancellation order only if product is in warehouse. When product is on delivery, you are not able to place cancellation order. Once it is cancelled, you can get a full refund.

The rights herein apply to consumers only.

Cancellation : How can I cancel an order?

The cancellation of the order is possible only if the product has not already been dispatched to the shipping address indicated during the purchase process.

To cancel an order, it is necessary to contact our Customer Service on the following number 92000 5498.

When we receive an order cancellation request we try to do everything possible to cancel the order. However, if the product has already been dispatched, it may be necessary for you to reject the Product on delivery, so it is returned by the courier.

Return : how will my product be returned?

If you have exercised your right of rejection/cancellation, the product will be collected by couriers on behalf of LG Electronics Saudi Arabia / United Naghi. Once you have requested the return, United Naghi shall organise the collection of the product through their courier. You will therefore receive notification/contact from the courier.

Returns shall only be offered to those residing in KSA, who have ordered from this website to a KSA address.

Return : When will I receive my refund?

On cancellation or when exercising your short term right to reject the product(s), you will receive your refund within 14 days, using the same payment method that you used during the purchase process.

Please note, the products will be inspected on receipt. Where you have exercised your right to cancellation we reserve the right to partially refund, depending on the condition of the product. Where you have exercised your short-term right to reject, we shall also examine the condition of the product to ensure there is no physical damage.

Can I change a product I ordered?

No, it is not possible to change a product, you must cancel the order first and then re-order. Please see the cancellation section in these FAQ’s.

For more information, contact customer service at 92000 5498.

9. Reclami

Ai sensi del Regolamento (UE) n. 524/2013 in materia di Alternative Dispute Resolution e Online Dispute Resolution vi informiamo che la Commissione Europea ha istituito una piattaforma online per la risoluzione delle controversie derivanti dall’acquisto di beni online (“online dispute resolution” o “ODR”). La piattaforma è accessibile al seguente link: https://ec.europa.eu/consumers/odr/

LG Electronics Italia S.p.A. non si avvale di alcun organismo ADR di cui agli artt. 141-bis e ss. del D.Lgs. 206/2005 e s.m.i (Codice del Consumo).

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